Report damage

Insurance of consumer electronics/household appliances/IT

Insurance of consumer electronics and household appliances covers repair costs of damaged or broken appliances, which could have occurred accidentally or when using an appliance.

We offer a variety of insurance options, comprehensively covering all types of electronics and household appliances.

About the insurance
We offer a variety of insurance options, comprehensively covering all types of electronics and household appliances.

Extended Warranty Insurance::
Covers a broken-down item’s repair costs (including labor and replacement parts). Insurance cover starts once the manufacturer warranty expires.

Accidental damage insurance:
Protects against unfortunate accidents and mechanical damages caused by external factors. The insurance starts on the day of purchase.

Repair guarantee insurance:
Package product protects against both results of breakdowns and unfortunate accidents providing either a free repair or a replacement if an item is deemed irreparable.

Free repair insurance:
Covers all stationery broken-down consumer electronics, household appliances, and IT, provided these items are up to 6 years old. This insurance includes a free house call by a technician, an expert appraisal, and labor costs.

Screen protection insurance:
Covers smartphone, navigation, or tablet screens against sudden and unforeseeable mechanical damages (cracks, scratches, tears, etc.) which make an item unusable.

Items covered
Major appliances (washing machines, dishwashers, fridges, etc.)
Minor appliances (irons, vacuum cleaners, juicers, kitchen robots, etc.)
Consumer electronics (LED TVs, OLED TVs, plasma display panels, CRTs, etc.)
IT appliances (laptops, netbooks, desktop computers, e-book readers, etc.)
HiFi appliances (home cinemas, blue-ray players, HiFI towers, etc.)
Game consoles.
Cameras, objective lenses.
Smartphones, smartwatches, smartbands.
Tablets.
Lawnmowers (combustion-engine-powered and electric).
Bicycles.
Scooters up to 50 ccm.
Electric kick scooters.
Advantages
Repair or replacement even if an item is in the fifth year of service.
Fast and professional assistance in case of a breakdown or an unfortunate accident.
It is possible to report a claim by phone, mail, e-mail, or online.
Swift claims handling.
An insurance policy is a lot cheaper than a new item.
Protection in case of a breakdown, theft, or robbery.
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We guarantee:

– Attractive and competitive insurance quotes.
– Innovative online system dedicated to both issuing policies and reporting claims..
– Fast and efficient claims authorization and payouts.
– Product and sales training sessions for our Partners.
– Supporting marketing activities and loyalty programs.
– Sales reports via the dedicated CRM platform.
– Constant care of a local sales rep.
– Highly qualified call center.

Claims handling

Welcome to the online Claims Reporting Centre. We are trying our hardest to help you as soon as possible. To do so, we need you to fill in the data, necessary to handle the claim swiftly and efficiently. It is important to provide the information in as much detail, as possible, so we could start handling the claim immediately. Please provide the actual data.

  • ALSEN
  • In case of an accident, you can report a claim:
    by telephone number 22 506 52 39
    at the following email address
    szkodyalsen@wagas.pl or using a form

    • Claim report
    • Accidental damage report
  • ELECTROLUX
  • In case of an accident, you can report a claim:
    by telephone number 22 86 00 384
    at the following email address
    szkodyrtvagd@wagas.pl or using a form

    • Claim report
  • MEDIA EXPERT
  • In case of an accident, you can report a claim:
    by telephone number 22 506 52 25
    at the following email address
    szkodyme@wagas.pl or using a form

    • Claim report
    • Accidental damage report
    • Report a nitem under a Free Repair Policy
  • MY CENTER
  • In case of an accident, you can report a claim:
    by telephone number 22 506 52 35
    at the following email address
    szkodymc@wagas.pl or using a form

    • Claim report
    • Accidental damage report
  • PARTNER AGD RTV
  • In case of an accident, you can report a claim:
    by telephone number 22 506 52 36
    at the following email address
    szkodypartneragdrtv@wagas.pl or using a form

    • Claim report
    • Accidental damage report
  • REBEL ELECTRO
  • In case of an accident, you can report a claim:
    by telephone number 22 506 52 36
    at the following email address
    szkodyrebelelectro@wagas.pl or using a form

    • Claim report
    • Accidental damage report
Documents and forms

Message concerning the Insurers waiving their right to demand a return of an original insurance document in case of a total loss.

Dear Sir or Madam, kindly note, that those policyholders, who have concluded insurance policies for their household appliances purchased from a retailer or a regional distributor and whose insurance policies are with either Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG or Lloyd’s Insurance Company SA established in Bastion Tower, Brussels, Belgium (previously Lloyd's Syndicate 4444 established in London, UK), in case of total loss are not required to return insurance documents to those retailers or regional distributors, as the insurers have waived this right.